21c Museum Hotels
Transformative business intelligence tools for a growing hospitality brand.
Since becoming our client in 2005, 21c Museum Hotels has grown from one location to nine, and been acquired by one of the largest hospitality companies in the world. To help accomodate their expansion, Relay created a custom web application to report KPIs and real-time metrics for their locations across the U.S., allowing their team to operate more effectively at scale.
Challenge
Replace an antiquated, manual reporting process with a custom digital product that streamlines reporting, aggregates data from a variety of sources, and is easily accessible by a diverse, distributed team.
Project Features
- Revenue Dashboard
- Custom Content Management System
- Integrations with Multiple 3rd-Party Platforms
- Personnel Directory
- Automated Reporting
Outcome
- Provided the team with a clear, searchable view of company-wide and location-specific performance metrics
- Reduced errors and inconsistencies in reporting data
- Easier onboarding and increased operational efficiency thanks to a clearer, well-documented process and intuitive report authoring UI
Continual Brand Support
As part of our ongoing relationship, Relay continues to provide 21c with brand and design services for projects such as new hotel and restaurant launches, marketing campaigns, and environmental and digital experience design.
Services
- User research
- UX/UI design
- Full-stack web development
- API integration
- Process design
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